We understand that having a line down is not just inconvenient but also costly. Our professional technicians are available 24/7 to support customers' needs with remote support for systems equipped with the necessary software/controls that allow this service. PTi feels that this service adds value to our customers knowing that PTi can reach out remotely to trouble shoot software/controls and any process issues.
By enrolling in a PTi Remote Support Plan, PTi can readily access your sheet extrusion system, perform diagnostics and resolve software/controls issues, and get your system on-line and running as quickly as possible. In addition to resolving software/controls issues, PTi can also access and analyze trends to determine process issues that can impede production.
To enroll or learn more about enrolling in this service, please contact our Aftermarket/Service Department for more details or call (630)-585-5800. Our Customer Service Representatives are available to answer any questions.
