Customer Service
The success of a project is measured by the level of customer satisfaction that is maintained before and after the project has reached a conclusion. Manufacturers of machinery can be ranked accordingly by the level of service a customer receives once the equipment is placed into operation. PTi prides itself on being a world class manufacturer of high quality products and supplier of professional services. Customer satisfaction is our number one goal. Please contact one of our sales representatives for more information on PTi's products and services.
PTi provides our customers with a full complement of support services before, during and long after the start-up phase of the project. These services include:
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Track Installation for Downstream Components & Extruders
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Project planning, scheduling and coordination
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Mechanical Installation Supervision & Assistance
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Start-up, Process & System Training
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Pre-Startup Electrical Inspection
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Engineer services, start-up support and training
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Mechanical, electrical and process diagnostics and troubleshooting
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Laser bore alignment services
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Warranty and spare parts support
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Repair and modification site support
Spare Parts Support
PTi stocks a full range of spare parts to keep your systems up and running. Ensure your original equipment performance and service life with replacement parts you can count on! Don't wait until you need a replacement part for your system—keep your production line operating at peak performance.
Contact our Customer Service Department to ensure that you stock parts that will minimize down time and save money. Call us today at 630.585.5800 or email us at customerservice@ptiextruders.com!
Managing Ongoing Operations
We understand that having a line down is not just inconvenient but also costly. Our professional technicians are available 24/7 to support customers' needs with remote support for systems equipped with the necessary software/controls that allow this service. PTi feels that this service adds value to our customers knowing that PTi can reach out remotely to trouble shoot software/controls and any process issues.
By enrolling in a PTi Remote Support Plan, PTi can readily access your sheet extrusion system, perform diagnostics and resolve software/controls issues, and get your system on-line and running as quickly as possible. In addition to resolving software/controls issues, PTi can also access and analyze trends to determine process issues that can impede production.
To enroll or learn more about enrolling in this service, please contact our Aftermarket/Service Department for more details or call (630)-585-5800. Our Customer Service Representatives are available to answer any questions.
PTi Customer Care 24-Hour Service Hotline call toll free 1.877.613.0116
OFFERING YOU THE BEST SOLUTION FOR YOUR EXTRUSION LINE
PTi is a Global Leader in high performance sheet extrusion machinery. Engineered to exact standards PTi systems offer a unique array of design features resulting in superior equipment performance. PTi provides its customers with sheet extrusion systems that manufacture sheet goods to the highest quality standards found anywhere throughout the industry.This website contains a comprehensive sampling of products and services that PTi offers. While not intended to be all inclusive there are many equipment configurations contained in these pages that provide solutions to a multitude of applications facing the sheet producer for today and beyond.